Frequently Asked Questions
What is Sipzz?
Sipzz is a lifestyle hydration brand that creates stylish, functional tumblers and accessories designed for today's young and vibrant crowd. We make hydration part of your daily rhythm — fun, expressive, and uniquely you.
Where can I buy Sipzz products?
Sipzz products are available online through our official website and selected e-commerce platforms. You can also find us at pop-up events, lifestyle stores, and selected retail partners.
Are Sipzz tumblers safe and durable?
Yes. All Sipzz tumblers are made with high-quality, BPA-free, and food-grade materials. They are designed to keep your drinks hot or cold for hours while maintaining a lightweight, portable design.
How do I clean my Sipzz tumbler?
For the best care, we recommend hand-washing your tumbler with mild soap and warm water. Avoid using a dishwasher, as high heat may damage the finish and reduce the tumbler's lifespan.
Does Sipzz offer a warranty?
Yes. All tumblers come with a limited warranty covering manufacturing defects. This does not include wear and tear, misuse, or accidental damage.
Do you ship internationally?
Currently, Sipzz ships within Malaysia and is expanding to selected regional markets soon. Stay tuned for updates.
Can I personalize my tumbler?
Yes! Selected Sipzz collections offer engraving and personalization services, available during special campaigns or promotions.
Does Sipzz have a loyalty program?
Yes. Sipzz offers a loyalty program where customers can collect points with purchases and enjoy perks such as birthday specials, early access to new launches, and exclusive members-only rewards.
How can I stay updated on new launches?
Follow us on TikTok, Instagram, and Facebook @Sipzz for updates on new collections, limited-edition drops, and events.
Who do I contact for bulk or corporate orders?
For bulk, gifting, or corporate collaborations, please reach out to our Sales & Marketing team at [insert email/contact form].